Who we represent
- Licensed mental health counselors (LMHC)
- Licensed clinical social workers (LCSW)
- Licensed marriage and family therapists (LMFT)
- Psychologists and school psychologists
- Registered interns and applicants for licensure
Common complaints
- Boundary violations and dual relationships
- Confidentiality breaches and improper release of records
- Custody evaluations, letters and testimony that one parent disputes
- Recordkeeping and treatment-plan deficiencies
- Telehealth and out-of-state practice questions
- Billing and insurance issues
- Impairment and personal conduct allegations
Custody-driven complaints
A large share of complaints against therapists arise from family-court cases, filed by a parent who disliked a letter, a recommendation or a refusal to take sides. These cases turn on the practitioner's role, informed consent and records. We know how the boards view them and how to present the file so the context is clear.
Frequently asked questions
A client's ex-spouse filed a complaint against me. Can they do that?
Anyone can file a complaint, and the Department must review it. Whether it survives legal sufficiency review and probable cause depends largely on your records and your response.
Do I have to turn over my client's records to the investigator?
The Department has authority to obtain patient records in an investigation, but the scope and the handling of privileged material matter. Do not produce anything until a lawyer has reviewed the request.
Will discipline affect my ability to bill insurance?
It can. Payers and credentialing bodies check license status, and some discipline leads to panel terminations. That consequence should be weighed before accepting any settlement.
Complaints against counselors & therapists are handled by the Department of Health. That page explains the agency's process in more detail.
This page is general information about Florida law, not legal advice. Deadlines and procedures vary by case and change over time.